Healthcare Frontline Leadership

Career pathways from DSP to frontline supervisor (FLS) are one of the most evidence-based strategies for reducing turnover. NADSP's E-Badge Academy and the College of Direct Support both offer FLS curricula. This is your foundational on-ramp: the expanded FLS role, coaching and feedback skills, person-centered team facilitation, audit preparation, and a personal professional-development plan.

What you will learn

• Understand the frontline supervisor's expanded role and competencies
• Apply basic coaching and staff feedback skills
• Facilitate person-centered team meetings and documentation review
• Understand quality assurance monitoring and audit preparation
• Build a personal professional development plan for career advancement