Electronic Visit Verification (EVV) & Compliance

EVV is mandatory for Arkansas Medicaid personal care and supportive living. When a DSP clocks in wrong, the claim is denied — and the provider loses revenue. This course is a step-by-step interactive simulation of EVV workflows: correct clock-in/clock-out, accurate service code selection, error correction, and how EVV data connects to your progress notes.

What you will learn

• Understand what EVV captures and why it matters for Medicaid billing
• Perform correct clock-in/clock-out using the mobile app and telephonic backup
• Select accurate service task codes during each visit
• Recognize and correct EVV errors before they become billing denials
• Understand how EVV data connects to progress note documentation requirements